Returns Policy
Basic return and support expectations while the new Clearwater storefront is being finalized.
Order Issues
If an order arrives with a fulfillment issue, contact us promptly so we can review it and help resolve the problem.
- Include your name, order details, and a short description of the issue.
- If packaging damage occurred in transit, include photos when possible.
- Resolution paths may include replacement, store credit, or direct support guidance depending on the case.
Contact
Email clearwatergenetics@gmail.com or call (303) 549-9113 for help.